Break downs and delays

Master Coaches Transportation Breakdown and Delay Policy

Overview

At Master Coaches, we strive to provide a reliable and comfortable transportation experience for all our clients. This policy outlines our procedures in the event of vehicle breakdowns and delays to ensure transparency and effective communication.

Breakdown Policy

  1. Immediate Response
    In the event of a breakdown, our first priority is the safety of our passengers. All drivers are trained to follow emergency protocols, which include:

    • Ensuring the safety of all passengers.

    • Contacting emergency services if necessary.

    • Informing the Master Coaches control centre to arrange assistance.

  2. Notification
    Passengers will be promptly informed of the situation and any estimated time for repair or alternative transport arrangements.

  3. Replacement Vehicle
    If a breakdown cannot be resolved quickly, we will arrange for a replacement vehicle to minimise disruption to your journey. Due to some circumstances delays are possible.

Delay Policy

  1. Estimated Arrival Times
    All scheduled departure and arrival times are estimated, and unforeseen circumstances, such as traffic delays or extreme weather conditions, may affect them.

  2. Communication of Delays
    If a delay is anticipated, we will notify passengers as soon as possible via the provided contact details. Our control centre will provide updates on the situation and estimated new arrival times.

  3. Ultimate Responsibility
    While we strive to avoid delays and breakdowns, Master Coaches cannot be held liable for delays caused by factors beyond our control, such as natural disasters, road closures, or accidents.

Conclusion

Master Coaches is committed to providing high-quality transportation services. Our breakdown and delay policy is designed to ensure the safety and comfort of our passengers while maintaining clear communication during unforeseen circumstances. Thank you for choosing Master Coaches for your travel needs.